Fast, Confidential Help with Orders, Delivery & Product Info
Need help with your order, delivery questions, or product recommendations? Our team is available to assist you—confidentially and quickly—via WhatsApp, email, or secure contact form.
Common Order Questions
How do I place an order?
Use our secure form or message us directly on WhatsApp. We’ll confirm your items and schedule delivery immediately.
What if I made a mistake in my order?
No worries—just message us on WhatsApp with your order number and the correction you need. We’ll fix it fast.
Can I cancel an order?
You can cancel within 30 minutes of confirming your order—after that, orders may already be dispatched.
Delivery Support
I didn’t receive my order—what should I do?
First, check WhatsApp for driver messages. If there’s no update, contact support and we’ll resolve it right away.
How can I track my order?
We notify you when the driver is dispatched and again when the drop is made. For urgent updates, just reach out.
Is hotel delivery discreet?
Yes. We disguise the product inside food packaging and deliver to reception or your room if allowed.
Product Issues
My vape isn’t working—can I exchange it?
Send us a video showing the issue. If it’s a faulty device, we’ll replace it on your next delivery.
Can I get help choosing the right product?
Yes! Tell us your goals (relaxation, sleep, focus, etc.), and we’ll suggest the best options from STIIIZY, Packwoods, Muha Meds, etc.
Product Issues
Contact Options
- WhatsApp Support (Fastest):
Tap to message: wa.me/+971528322576 - Email Support:
support@thcvapedubai.com - Live Chat:
Click here to access our live chat - Delivery Help ?:
Check your WhatsApp
We Respect Your Privacy
Your conversations and orders are handled confidentially. No data is shared, stored unnecessarily, or ever visible to third parties. All packaging and communication is unbranded and discreet.
Support Tips
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Mention your order name or phone number when contacting us
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Attach a screenshot or video if you’re reporting an issue
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Always double-check your WhatsApp number and address before confirming your order
Trusted by Customers Across the UAE
We’ve helped over 1,000+ happy customers in Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and more—get in touch and let us take care of you.