Support – We’re Here to Help

Fast, Confidential Help with Orders, Delivery & Product Info

Need help with your order, delivery questions, or product recommendations? Our team is available to assist you—confidentially and quickly—via WhatsApp, email, or secure contact form.

Common Order Questions

Use our secure form or message us directly on WhatsApp. We’ll confirm your items and schedule delivery immediately.

No worries—just message us on WhatsApp with your order number and the correction you need. We’ll fix it fast.

You can cancel within 30 minutes of confirming your order—after that, orders may already be dispatched.

Delivery Support

First, check WhatsApp for driver messages. If there’s no update, contact support and we’ll resolve it right away.

We notify you when the driver is dispatched and again when the drop is made. For urgent updates, just reach out.

Yes. We disguise the product inside food packaging and deliver to reception or your room if allowed.

Product Issues

Send us a video showing the issue. If it’s a faulty device, we’ll replace it on your next delivery.

Yes! Tell us your goals (relaxation, sleep, focus, etc.), and we’ll suggest the best options from STIIIZY, Packwoods, Muha Meds, etc.

Product Issues

Contact Options

  • WhatsApp Support (Fastest):
    Tap to message: wa.me/+971528322576
  • Email Support:
    support@thcvapedubai.com
  • Live Chat:
    Click here to access our live chat
  • Delivery Help ?:
    Check your WhatsApp

We Respect Your Privacy

Your conversations and orders are handled confidentially. No data is shared, stored unnecessarily, or ever visible to third parties. All packaging and communication is unbranded and discreet.


 Support Tips

  • Mention your order name or phone number when contacting us

  • Attach a screenshot or video if you’re reporting an issue

  • Always double-check your WhatsApp number and address before confirming your order


 Trusted by Customers Across the UAE

We’ve helped over 1,000+ happy customers in Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and more—get in touch and let us take care of you.