Our Commitment to Customer Satisfaction

At THC Vape Dubai, we prioritize product quality, secure delivery, and customer trust. Due to the sensitive nature of THC vape products and regional compliance, our refund policy is strict but transparent to ensure fairness and clarity for all customers.

For health and safety reasons, we do not accept returns or issue refunds on used or opened vape products. Please ensure you order the correct item and flavor before confirming payment.

Refund Eligibility

Refunds are only issued under the following conditions:

• • You received the wrong product (wrong brand, flavor, or type).
  • Your package was damaged upon delivery (evidence required).
  • Delivery failure due to an error on our side (e.g., incorrect dispatch).

In these cases, you must notify us within 4 hours of receiving your order, along with clear photo or video evidence sent to our support team.

Non-Refundable Situations

We do not offer refunds if:

• • You change your mind after payment.
  • You provide incorrect delivery information.
  • You’re unable to receive your order due to hotel policies (we offer multiple delivery options to help avoid this).

How Refunds Are Processed

• Approved refunds will be issued as crypto credit (USDT or equivalent), or a replacement product may be sent, based on your preference.

• Refunds are processed within 3–5 hours once approved.