Privacy Policy
At ToqCity, your privacy is not an afterthought — it is the foundation of how we operate. We collect only what we need, protect everything we store, and never sell or share your data with third parties. This policy explains exactly how we handle your information.
Privacy First
When you shop with ToqCity, you are trusting us with more than an order — you are trusting us with your identity, your location, and your preferences. We take that responsibility seriously.
We do not store payment card details. We do not track your browsing across the web. We do not sell customer lists to advertisers. Every piece of data we collect serves a single purpose: to get your order to you quickly, safely, and discreetly.
Our systems are built on encrypted servers with restricted access. Only essential staff can view order information, and every access is logged. Whether you are a first-time buyer or a regular customer, your privacy is protected at the same high standard.
Your Information, Explained
We believe you deserve to know exactly what data we hold and how we use it. Here is the full breakdown.
Personal Information
We collect your name, phone number, and delivery address solely to process and fulfill your order. This information is stored on encrypted servers and is only accessible to our dispatch and delivery teams. We do not use this data for marketing unless you explicitly opt in.
Payment Data
We never store credit card or banking details on our servers. All payments are processed through secure, encrypted channels. For crypto payments, only wallet addresses are used — no personal financial data is exchanged or retained.
Communication Records
WhatsApp and chat conversations are retained only for order support purposes. These records help us resolve issues, track delivery status, and improve service quality. Messages are not scanned for advertising or shared with external platforms.
Browsing & Cookies
Our website uses minimal cookies to improve your shopping experience — such as keeping items in your cart and remembering your preferences. We do not use tracking cookies for advertising or third-party analytics. You can disable cookies in your browser at any time.
Device & Location Data
We collect basic technical data like your IP address and browser type for security and fraud prevention. Location data is only used to estimate delivery times and assign the nearest driver. We do not track your real-time location beyond the delivery window.
Third-Party Sharing
We do not sell, rent, or trade your data. The only third parties who may receive limited information are trusted delivery partners (name and address only) and legal authorities if required by UAE law. That is the complete list.
Control Over Your Data
You have full rights over the information we hold. Here is what you can do at any time:
Access your data — Request a complete copy of all personal information we store about you.
Correct inaccuracies — Update your name, address, or contact details if anything changes.
Request deletion — Ask us to permanently erase your data from our systems. We comply within 30 days.
Opt out of marketing — Unsubscribe from promotional messages with a single reply or click.
Withdraw consent — Change your mind about data processing at any time — no questions asked.
To exercise any of these rights, simply message us on WhatsApp or email our support team. We handle every request personally and confidentially.
Security Measures
Have a privacy concern? Message us on WhatsApp — we respond immediately and confidentially.
Questions About Your Privacy?
We are here to answer any questions about how we handle your data. Transparency is not just a policy — it is how we build trust with every customer.